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Patient safety, patient experience and continuous quality improvement are at the core of Quality Governance Solutions. We recognise that to achieve great outcomes for patients or the population, the environment for staff has to be one where all staff feel valued, motivated and have the correct resources and skills to undertake their roles.

Our Story

Quality Governance Solutions Limited was relaunched in January 2024, having previously traded from 2012 to 2018. At QGS, our purpose has always been to simplify systems and processes to enable the best outcomes for patients.

Quality Governance Solutions was incorporated by Suzanne Rostron following an extensive career in the NHS as an Executive Director, Board Member and Quality Governance Professional.

Our Mission

‘Supporting health and social care providers successfully make a difference with continuous quality improvement via bespoke and expert solutions, building high performing teams and fostering collaborative working environments.’

Our Values

Authentic – we are open and transparent, using real life experiences from healthcare settings, we are pragmatic, not afraid to challenge and we will be honest with you in what can be achieved.

Collaborative – we are inclusive in our approach, promote team working and recognise when working with our trusted partners would best serve you in achieving your outcomes.

Compassionate – we care about making a difference and providing your teams with the skills and environment needed to support their improvement programme. We put people first and have an appreciative enquiry approach to our reviews to support this.

Innovative – to achieve the best possible outcomes, innovation is key! We are focused on improvement and that means taking some risks, being curious about current practice and future ideas, coaching and supporting your teams to innovate with confidence.

Learning – continuous learning is what we do! We learn from keeping up-to-date with best practice, partnerships with other companies, training, conferences and of course, working with you!

Our Team

Suzanne Rostron – Company Director

Creating the right environment through team development, continuous quality improvement and intuitive quality governance systems is the key to achieving the best possible outcomes. Sounds simple! In reality, as an experienced NHS Executive and Quality Governance Professional, Suzanne has lived experience of how challenging this can be. With over 20 years’ experience as a senior leader, with specialist quality governance knowledge and expertise, Suzanne knows that a one size solution doesn’t fit all.

In addition to extensive experience in acute, mental health, community and ambulance settings, Suzanne has also worked as a specialist advisor with the CQC and an Improvement Director with NHSI, understanding both the provider and regulator perspective. As a trained coach, Suzanne gives teams and individuals the space and challenge required to identify the best solutions.

Suzanne has a fantastic record of accomplishment around engaging and inspiring clinical teams, especially within challenged organisations, to make a difference for people; for those who use the services and for those who deliver them.


Elaine Jeffers – Associate for CQC and Ward to Board governance

Elaine is a highly experienced strategic and operational leader, with a proven track record in delivering quality assurance and improvement across a number of healthcare settings. This is further enriched by significant experience of looking at healthcare through the lens of the regulators. 

A career spanning over 35 years has consolidated a wealth of knowledge and leadership skills to enable trusts to drive and transform safe, high quality care, particularly through times of significant change. The focus over the last 10 years has primarily been with organisations that are facing significant challenges. 

Working at Director and Senior level has provided numerous opportunities to influence, not just the strategic direction of organisations but also how clinical and non-clinical teams consider their roles and responsibilities in the delivery of safe, high quality care.  

Anya Rawling – Associate for Patient Experience, Engagement and Co-production

Anya is passionate about listening to lived experiences to develop learning and best practice to improve services. Delivering frontline initiatives that make a true difference to patient experience and care is always a priority. 

With a successful track record in developing patient experience teams, her experience includes providing professional senior leadership locally and nationally within primary care, the private sector and for an acute trust. This has consisted of working with clinical, managerial and support staff, in cultural development and quality improvement to enhance patient experiences. 

Specialising in patient experience, patient engagement and co-production, Anya has significant expertise in supporting providers to develop and implement robust and inclusive complaints processes in line with the Parliamentary and Health Service Ombudsman NHS Complaints Standards.  Anya understands the importance of engaging with service users, patients, families and the public to promote co-production and to effectively evaluate services. 

Leah Coneyworth – Associate for CQC, Patient Experience and Ward to Board assurance

Making a difference for patients through effective corporate and quality governance systems is Leah’s passion. Leah has 9 years senior leadership experience in the NHS and 15 years of experience in total in the healthcare sector.  With extensive expertise in Corporate Governance, Quality Governance, Assurance and Patient Experience and Engagement Leah has the perfect balance between assurance and continuous quality improvement.

Leah has extensive experience working within compliance roles, liaising with regulators, responding to unannounced inspections and delivering effective internal assurance programmes leading multidisciplinary teams.

Developing teams and improving culture with recognised quality improvement tools is another area of expertise for Leah, as is the medical examiners process and learning from deaths.  

Jo Baldwin – Associate for Continuous Quality Improvement and QI Coaching

Jo thrives on bringing people together to take a complicated process and break it down into simple tasks to achieve tangible results.  With over 20 years experience in the NHS, across acute, community, ambulance and mental health settings, Jo has become an expert in change management, quality improvement, and programme management.

Problem solving is a real strength of Jo’s and she does this through her great leadership and communication skills. Events, workshops or training are facilitated with an abundance of energy and enthusiasm with Jo at the helm!

Mary Aubrey – Associate for CQC and Ward to Board Governance

Mary is a highly experienced NHS Executive Director of Nursing and Governance with a credible background in nursing, midwifery and health visiting.  Mary has a sound and demonstrable track record as a trouble-shooter, supporting NHS Trusts and Independent Providers to achieve regulatory compliance, robust risk management and Board assurance, effective patient safety systems and service improvements. Mary is hardworking, determined and motivated and puts every effort into doing the job well and competently.

With over 40 years NHS experience, Mary has consolidated a wealth of knowledge and experience  to support organisations through significant change whilst delivering safe, high quality patient care.

Stephanie Russell – Business Manager

Steph’s experience within the NHS began in Board Governance and administration and has led to roles working as an Executive Assistant, CQC Quality and Compliance Coordinator and Project Manager. Throughout her career Steph has worked with board committees, executives, regulators, external stakeholders, and with members of the community to build projects, implement quality improvements, and support quality initiatives that achieve regulatory compliance. Relationship building is pivotal in implementing change and Steph believes in supporting through action and doing what we say we will. 

Steph thrives in the details and brings a strong eye for accuracy to the QGS team having acted as a critical friend to services throughout her career. She has effective time management and organisational skills that will support in the day-to-day delivery of QGS business. Steph is enthusiastic and ready to help!